Legal

Privacy policy

Updated on October 27, 2026. This text is for information only and does not replace professional advice.

We use your information to reply to you and to provide the service or product you ask for. We do not sell it. Some providers store it outside Canada. You can ask us to see, correct or delete it.

Who is responsible

Your information is the responsibility of Rosa Alexandra Rodriguez Marte (“Rosa Alexandra”), Toronto, Ontario, Canada. For any privacy question, write to info@rosaalexandra.com.

What information we receive

• What you send us through the contact or event form, by email or by WhatsApp: your name, your email, your organization and your message.
• When you book the free orientation: your name, your email, the date and time, and anything you write.
• When you request the free guide: your name and your email.
• If you tick the news box: your consent to receive emails, with the date.
• When you join the community: your name, your email and the date, which is your consent to receive emails.
• When you buy: your name, your email, the product, the amount and the payment status. Stripe also asks for your billing address to calculate tax. Your card details go to Stripe; we never see or store them.
• Your preferences, stored in your browser: light or dark mode and your cookie choice.

What we use it for

• To reply to you and send you quotes.
• To coordinate the service you book.
• To send you the free guide.
• To process your purchase and send you the download link and the receipt.
• To send you news, only if you ticked the box or joined the community. Every email includes an unsubscribe link, and unsubscribing takes effect within 10 business days.
• To meet legal and accounting obligations.

We do not sell or rent your information.

Who we share it with

• Hostinger, which hosts the site and its database.
• HubSpot, which stores contacts, bookings and subscriptions.
• Stripe, which processes payments.
• Meta, if you write to us on WhatsApp.
• Cool Digital Marketing, which manages the site.
• The authorities, when the law requires it.

Information outside Canada

Some of these providers may store or process your information in the United States and other countries. There, the authorities of those countries may access it under their laws.

How long we keep it

• Messages, enquiries and guide requests: 2 years from the last contact.
• Purchases and services: 6 years, the period the Canada Revenue Agency requires for accounting records.
• News subscription: until you unsubscribe.

When the period ends, the information is deleted.

Your rights

You can ask to access, correct or delete your information, and withdraw your consent, by writing to info@rosaalexandra.com. We reply within 30 days, at no cost.

If you are not satisfied, you can file a complaint with the Privacy Commissioner of Canada (priv.gc.ca).

Security

The site uses an encrypted connection (HTTPS), and access to the information is limited to those who need it to serve you.

Minors

The site is intended for adults.

Changes

If we change this policy, we publish the new version here with its date.